1. Order Cancellation
You may cancel your order within 24 hours of placing it, provided the order has not yet been processed for manufacturing or dispatch. To cancel an order, please contact us immediately at:
- Phone: +91 9032586954
- Email: contact@shobhapipeindustries.shop
2. Refund Eligibility
Refunds will be considered in the following circumstances:
- Defective products that do not meet quality standards
- Products that are significantly different from what was ordered
- Damaged products received due to our error
- Orders cancelled within the specified timeframe
3. Non-Refundable Items
The following items are not eligible for refunds:
- Custom-made or specially manufactured products
- Products that have been used or installed
- Products damaged due to customer mishandling
- Products returned after 30 days of delivery
- Bulk orders with special pricing
4. Return Process
To return a product, please follow these steps:
- Contact our customer service team within 7 days of delivery
- Provide your order number and reason for return
- Obtain a Return Authorization Number (RAN)
- Pack the product securely in its original packaging
- Ship the product back to us using the provided return label
5. Return Conditions
Products must be returned in the following condition to be eligible for refund:
- In original packaging with all accessories
- Unused and in resalable condition
- With original invoice and return authorization
- Free from any damage or wear
6. Refund Processing
Once we receive and inspect the returned product:
- We will process the refund within 5-7 business days
- Refunds will be issued to the original payment method
- Shipping costs for returns are the customer's responsibility
- We will notify you via email once the refund is processed
7. Quality Issues
If you receive a defective or damaged product:
- Report the issue within 48 hours of delivery
- Provide clear photographs of the defect or damage
- We will arrange for inspection and replacement if applicable
- No return shipping charges for quality-related issues
8. Exchange Policy
We offer exchanges for:
- Wrong size or specification (if available)
- Defective products
- Products that don't meet specifications
Exchange requests must be made within 7 days of delivery. Additional charges may apply for size upgrades or different product specifications.
9. Bulk Orders
For bulk orders (over 1000 pieces), special terms apply:
- Custom manufacturing may not be eligible for cancellation
- Quality issues will be addressed on a case-by-case basis
- Partial returns may be accepted with prior approval
- Special pricing terms may affect refund eligibility
10. Force Majeure
Shobha Pipe Industries shall not be liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, or supplier issues.
11. Contact for Returns
For all return and refund inquiries, please contact:
- Customer Service: +91 9032586954
- Email: contact@shobhapipeindustries.shop
- Address: 177, HN 34 Mahoba Road, Near Mahton Petrol Pump, Tadera Har Chhatarpur, Chhatarpur, Madhya Pradesh, 471001
12. Policy Updates
We reserve the right to update this refund and cancellation policy at any time. Changes will be posted on this page with an updated revision date.